Privacy Policy
Vancity.AI ("we", "us") provides business automation services to companies in Vancouver and the Lower Mainland. We are committed to protecting personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA BC). This policy explains what we collect, why, and your rights.
What we collect
- Information you give us: when you book an Automation Audit or contact us, we collect your name, email address, phone number, business name, and any details you share about your business and its workflows.
- Information collected automatically: our website host records standard server logs (IP address, browser type, pages visited, timestamps). If advertising or analytics tools are active on this site (see Cookies & Tracking below), they may collect device and usage information.
- Client project information: if you become a client, we may access business data (for example, customer records or booking systems) strictly as needed to build and maintain your automations, under the terms of our service agreement.
Why we collect it
- To schedule and deliver the free Automation Audit and prepare your roadmap;
- To provide, maintain, and support automation services you engage us for;
- To respond to enquiries and communicate about our services;
- To operate, secure, and improve our website;
- To send marketing messages only where permitted by law (see Email & CASL below).
We collect only what is reasonably necessary for these purposes, and we identify our purposes at or before the time of collection. We do not sell, rent, or trade personal information. Ever.
Consent
By booking a call, contacting us, or submitting information through our tools, you consent to the collection and use of your information for the purposes above. You may withdraw consent at any time (subject to legal or contractual restrictions) by contacting us — we'll explain any consequences of withdrawal, such as no longer being able to deliver a service.
Third-party services we use
| Service | What it does | What it may receive |
|---|---|---|
| Calendly (USA) | Books your audit call | Name, email, chosen time, answers to booking questions |
| Netlify (USA) | Hosts this website | Standard server logs, including IP address |
| Google Fonts (USA) | Loads this site's typeface | IP address and browser request data |
| Meta Platforms (USA) | Advertising measurement, if the Meta Pixel is active | Device identifiers, pages visited, ad interaction data |
These providers may store information outside Canada (typically in the United States), where it is subject to the laws of that jurisdiction. We choose reputable providers with strong security practices, but cross-border storage means Canadian authorities' access rules do not apply to that data. Each provider's own privacy policy governs its handling of your data.
Retention & safeguards
We keep personal information only as long as necessary for the purposes described or as required by law, then securely delete it. We protect information with reasonable technical and organizational safeguards appropriate to its sensitivity, including HTTPS encryption on this website, access controls, and reputable service providers.
Your rights
You may request access to the personal information we hold about you, ask us to correct it, or ask what it has been used for and who it has been disclosed to. Contact us at hello@vancityai.ca — we respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.
Children
Our services are for businesses and are not directed at individuals under 18. We do not knowingly collect personal information from minors.
Cookies & Tracking
This website itself does not set cookies for its core function. However:
- Advertising measurement: if the Meta (Facebook/Instagram) Pixel is active on this site, it sets cookies and collects usage data so we can measure our ads. You can opt out of interest-based advertising through your Meta ad preferences, your device settings, or by using a browser's tracking protection.
- Embedded tools: third-party pages we link to (such as our Calendly booking page) set their own cookies, governed by their own policies.
Your browser settings let you block or delete cookies at any time; the site will keep working.
Email & CASL (Anti-Spam)
We comply with Canada's Anti-Spam Legislation (CASL). We send commercial electronic messages only with your express or implied consent (for example, after you enquire about or purchase our services). Every marketing email we send identifies Vancity.AI, includes our contact information, and contains a working unsubscribe mechanism — unsubscribe requests are honoured promptly, within 10 business days at the latest. Transactional messages about a service you've booked (such as appointment confirmations) are not marketing messages.
Terms of Use
About this website
This website provides general information about Vancity.AI's services. The free Automation Audit and any statements on this site are for information purposes and do not constitute a binding offer; services are provided under a separate written agreement.
No guarantees
Examples of time or money saved shown on this site are illustrative scenarios based on typical workloads. Actual results vary by business and are not guaranteed.
Intellectual property
The content, design, and branding of this website belong to Vancity.AI. You may not reproduce them for commercial purposes without our written permission.
Third-party links
Links to third-party sites (including our booking provider) are provided for convenience. We are not responsible for their content or practices.
Limitation of liability
To the maximum extent permitted by law, Vancity.AI is not liable for indirect, incidental, or consequential damages arising from use of this website. Nothing in these terms limits rights that cannot be waived under applicable consumer protection law.
Governing law
These terms are governed by the laws of British Columbia and the federal laws of Canada applicable therein. Any disputes will be resolved in the courts of British Columbia.
Changes
We may update this page from time to time. The "Last updated" date above reflects the current version. Material changes to how we handle personal information will be reflected here before they take effect.
Contact — Privacy Officer
Questions, access requests, or complaints about privacy can be directed to our Privacy Officer:
Vancity.AI — Privacy Officer
Vancouver, British Columbia, Canada
hello@vancityai.ca